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Shipments and returns

Your shipment

Packages are generally dispatched within 24 hours after receipt of payment and are shipped via UPS, KDZ or POSTNL with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

You can choose between two options:
- regular mail (€ 2,50)
- registered mail within EU  € 9,50 ( guaranteed delivery)
- registered mail outside EU € 16, - (no guaranteed delivery)

We advice you to choose registered mail. In this case you will have proof that we have actually send the parcel to you. The registration number of the parcel is used to trace a parcel in case it gets lost, which happens rarely.